Orossentials – CANCELLATION & RETURN POLICY

Cancellation before shipment (Only valid on orders’ place & delivery in India):

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on contact orossentials@gmail.com or call us on +91 7568085088 (9am - 6pm, Mon - Fri)

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

Cancellation post shipment (Only valid on orders’ place & delivery in India):

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on orossentials@gmail.com or call us on +91 7568085088 (9am - 6pm, Mon - Fri)

* In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order. A return charge will be applicable in such cases.
* Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

Returns, Replacements and Refunds

How do I return an item purchased on Orossentials?

(Please note: We do not guarantee the usage of the product for the purposes you may have purchased it from www.orossentials.com. We highly recommend that before using any cosmetic products it is advisable to consult your skin specialist/dermatologist or any competent medical expert about the suitability of the said product on your skin/hair. We do not assume any responsibility about any adverse medical condition if the product is used without verifying with your medical expert. Any claim with regard any reaction or damage due to usage of any product shall be directly made to the respective manufacturing company.

We are not responsible for examining or evaluating, and we do not warranty the offerings of any of these products which are offered for sale on www.orossentials.com  does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their statements, ingredients, and other conditions of use)

 

Orossentials offers its customers an ’Easy return policy’, wherein you can raise a return request of a product within 2 Business Days of receiving its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

*     In case the request is for a replacement, the same is subject to the availability of stock. In case a replacement is not available, we will refund the full amount to you.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

Categories not eligible for Return:

*Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner page. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation within 2 Business Days receiving the package.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/replacement within 5 days of receiving the order:

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.


Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

 

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

 

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund (less of return charges) once the products have been received and verified at our warehouse.

 

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund (less of return charges) once the products have been received and verified at our warehouse.

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.